*** I no longer get emails from you? ***
If you do not get our emails or to make sure you get our emails
please read this:
1. Your ISP has blocked emails from our domain or IP address. This is usually caused by one of your team members getting our email and reporting it as spam. You need to check with your ISP and make sure that emails from pilotjourney.com IP 66.232.156.184 are allowed to get to you.
2. Your email filtering software is flagging our emails as junk or spam.
3. Your email address has been removed because you or someone else asked us to remove it.
4. If you are an AOL user, someone clicked on the "report as spam" button rather than the delete button.
5. We were sending email to someone that no longer has an email address on your system.
6. You email inbox was full. Usually this happens with free accounts.
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Can I list more than one location in your directory?
Yes, but each location must have a unique email address.
This is because you need an email address to update your listing. Also, if you want leads for each location please make sure they each have the correct zip code.
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Can I list my school or instructor name on your website?
Yes you sure can and it is totally free.
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Do the leads know that you send us their names?
Sometimes they do and sometimes they do not. Many times a person that fills out a form online will never remember doing it. Some times this person may want our free brochure or online seminar and not be ready to talk with a school.
Since our leads are using email to contact use we always suggest sending a prospect an email first, then let them contact you.
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Do you have any tools that can help us?
Yes, we have several tools that are available. Some are even available at no charge if your website links to us or you are a client of ours.
Lead View - coming mid July
Lead View is a an online lead viewer that allows you to store your leads from Pilot Journey in a database that you can sort, email, and comment on.
FREE for clients and FREE for schools that link to our Discovery Flight program before July 31st.
Lead Manager
Lead Manager is a help desk like program that allows all emails send to your \'
This email address is being protected from spam bots, you need Javascript enabled to view it
' or similar address to be tracked in a database where you can keep them together and respond to them.
FREE for clients and $99 per year for others.
Auto Responder Email Marketing Service (BASIC)
This service will allow you to send a series of emails to your prospects on a scheduled basis. This concept helps you to always follow-up on leads and helps your leads remember your school. A sample scenario might look like this:
Welcome/Thank You email - sent right when you/prospect enter contact information
This email will contain information about your school and even attachments such as PDF files with applications or other information.
1st Follow-up email - Sent 7 days after the Welcome email and would just be checking to make sure they got the first email and if the prospect has any questions they can call you.
2nd Follow-up email - Sent 21 days after the 1st Follow-up email and might share with the prospect great places they can fly in your area or the current out look for commercial pilots, or how to use an airplane for business.
3rd Follow-up email - Sent 30 days after the 2nd Follow-up email that could share with your prospect financial aid options available at your school.
4th Follow-up email - Sent 45 days after the 3rd follow-up email which could share success stories from one of your current or former students
Follow-up emails can go on for a year or more. Here at Pilot Journey we use this type of marketing all the time with HUGE success. Best of all our visitors also like this concept because we share valuable information with them and the visitor can \'unsubscribe\' at any time. This way only emails are sent to people that really want them!
The basic version of this program works by having a form on your site or a special site we own that allows you to enter the information about your prospect.
FREE to clients and $99 per year for non-clients
Complete Web - coming July 2007
Complete Web allows you to have an instant content rich website. What we are doing is developing a first class website with articles, professional graphics, forms and more that you can use on your domain. You continue to use your existing hosting company and your existing email accounts. Nothing changes except you have an INSTANT professional website.
FREE if you keep the included page that allows visitors to get more information on the Discovery Flight program.
For more information on Complete Web.
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Do you still offer credit card merchant accounts & free services?
Yes we do. This has been a very popular program for many schools and flight instructors that wish to take credit cards and get all our services for free.
The way this works is that when you sign-up to take credit cards using our partner e-onlinedata we will provide all our lead services and tools at no cost.
If you now take credit cards using another merchant service, you can switch and get all our services for free! This is a great way for to get great credit card service and help grow your business! We use e-onlinedata for all our own credit card processing services and highly recommend them.
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How are you defining a 'market area'?
We use a system called Core Based Statistical Area (CBSA) that was created to help marketers define market areas.
For more information on this system click here. [opens in a new window]
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How can I update or check my free listing in the flight school directory?
If you are not sure what address we have on file for your school go the school directory locate your school and send yourself an email by clicking the email icon.
If you do not get an email then we do not have a current email address for you on file. Please us the Flight School Help Desk to tell us your new email address. 100,00% of 2 voters found this FAQ useful, I found this FAQ
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I link to Pilot Journey but I do not get leads from you, why?
For leads from the Discovery Flight program, that is those people interested in learning how to fly. You must link to http://pilotjourney.com/discovery in order to get what we call Referer leads.
If you link to any other page on our site, you will not get those leads. We have some special code on that page that tells us what website visitors come from.
If you would the code to display the Discovery Flight logo, which will get more leads please go to the to the Discovery Flight Logo page. To get the most leads display this on your home page.
If you link to this page and still do not get leads from us, then we do not have your website listed correctly in our database. Please visit the Flight School Help Desk and let us know that you link to us and are not getting leads.
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Is there a single page on your site that lists your services?
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What is LeadView?
LeadView is an online lead viewer that allows flight schools to view leads from the Discovery Flight program.
Access to LeadView is free for schools that link to Pilot Journey. Get links here.
With LeadView you can do the following:
- Access it from any computer connected to the Internet
- Never lose a lead
- See if leads from your website or from the Pilot Journey website
- See if the prospect has a career interest
- See if the prospect is at least 17
- Save the lead for editing later
- Print a report of leads
- Set a "status" field to track the progress of the lead
- Email the lead directly from the program
- See ALL the leads that were assigned to your market area from the past
See the demo!
Login:
Email:
This email address is being protected from spam bots, you need Javascript enabled to view it
Password: demo
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What is the best way to contact you?
The best way is through the Flight School Help Desk because we monitor this 18 hours per day and sometimes the best person to answer your question is located outside our Nashville office.
You may also call us toll free at (888) 696-2390. Our fax number is (615) 658-0200 and our mailing address is 215 Pebble Place, Smyrna, TN 37167.
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What programs do you have that can help us?
Discovery Flight
- The Market Area program is where we send you leads from your entire market area from our website. more info
- The Referer program is where you link to our Discovery Flight page and you are the only one that gets that lead. more info
Pay Per Lead
This is a program where your school is listed in our Career Flight Schools directory, with a complete page of copy and a custom designed \'more information form\'. We charge $7.50 per lead for leads that meet your criteria. For example leads from 18-30 years of age that are US citizens. For more information on this program call Gary Bradshaw at (888) 696-2390 Ext 81.
Free Flight School Directory
This is our complete listing of all the flight schools in the US that we know about. People will see your listing and are able to send you an email or see your website, if you have a link to Pilot Journey.
Read more...100,00% of 3 voters found this FAQ useful, I found this FAQ
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Where can I go for more information on accepting gift certificates?
You may check out our Gift Certificate Information page .
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Where do the leads come from?
When you get a lead email from us that says "Leads from your market area" those leads came from OUR website page located here: http://pilotjourney.com/discovery
When you get a lead email from us that says "Leads from your website" those leads came from people that clicked on the link you have that links to this page on our site: http:pilotjourney.com/discovery
If you want additional leads from us then make sure you link to the Discovery Flight page on our site. To get those links please visit this page: http://pilotjourney.com/link_to_us
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Why are so many services free and how do you make money?
This is aviation, are we supposed to make money 
We make most of our money by providing services to larger schools. This enables us to do many things for free to help smaller schools. 100,00% of 2 voters found this FAQ useful, I found this FAQ
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Why are some leads I get from the other side of town?
Remember we work with MARKET AREAS not mileage areas. If you live in a large city or area we use the entire area for leads. It is possible that a lead will live on one side of town and work on the other side of town. If this is the case your school could be closer to work than home, which means flying right after work would be better for the prospect.
If you feel the lead would never travel "that far" to your school, you could simply ignore that lead.
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Why do I get duplicate leads?
If a prospect fills out the Discovery Flight form more than once, you will get that name again. Prospects some times fill out the form more than once if they accidently delete the email with the Discovery Flight information in it.
This can also occur if your school is listed twice in the flight school directory.
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Why do some leads come from very far away?
This can be caused by several things:
- The lead contact entered a wrong zip code, we use the zip code to determine which schools are closest to the lead.
- We have the zip code of your school wrong. We use the zip code of your school to determine where your leads come from.
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Why should I link to your website, I have my form?
The single most important reasons that hundreds of schools link to our Discovery Flight page is because we help prepare the prospect for the flight with materials that help them get the most from the flight.
We all know that students that are prepared for a lesson get the most from that lesson and are the happiest about themselves when they do better. Remember that even though the Discovery Flight is not a "traditional" flight lesson - we still need the prospect to feel like they can learn to fly.
If they complete a Discovery Flight and do not feel they can "do this", then you will likely not have a new student.
The other reason schools participate in the Discovery Flight program is that we do follow-up emails to the prospect helping them to stay interested in learning to fly. Our emails that we send always share the value and benefits of being a pilot. We continue to email them every so often to keep them motivated while at the same time being very careful not to send to many emails.
All of our emails come with an "unsubscribe" link so we follow professional standards when emailing prospects. All emails come from us, so your school never has any risk in emailing prospects.
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